# Ed Gaile

Ed Gaile is a Principal Solution Architect at Appfire, where he builds solutions that help channel partners deliver real value to their customers. An active contributor to the Atlassian ecosystem for more than a decade, Ed has also served as a Community Leader in Atlanta for the past 10 years.

### Latest from Ed Gaile

How to create, track, and manage SLAs in Jira  
[Read post](https://appfire.com/resources/blog/how-to-create-and-improve-slas-in-jira-service-management)

Stop wrestling with Jira bulk edits: Discover a simpler way  
[Read post](https://appfire.com/resources/blog/jira-bulk-editing-made-easy-with-jxl)

6 ways to streamline request management  
[Read post](https://appfire.com/resources/blog/6-ways-to-streamline-request-management)

Tired of chasing IT tickets across email, forms, and chat? There’s a faster way.  
[Read post](https://appfire.com/resources/blog/conversational-ticketing-seamlessly-integrate-helpdesk-solutions-with-jira-and-slack-or-teams)

Transform your IT support with HelpDesk+: Slack and Microsoft Teams integration for Jira  
[Read post](https://appfire.com/resources/blog/transform-your-it-support-with-help-desk-the-ultimate-slack-and-microsoft-teams-integration-for-jira-service-management)

What is incident management in ITSM?  
[Read post](https://appfire.com/resources/blog/what-is-incident-management-in-itsm)

What is Enterprise Service Management (ESM)?  
[Read post](https://appfire.com/resources/blog/what-is-enterprise-service-management-esm)

Insights on the future of automation from a director of product management  
[Read post](https://appfire.com/resources/blog/insights-on-the-future-of-automation-from-a-director-of-product-management)

How to streamline your service desk processes  
[Read post](https://appfire.com/resources/blog/streamline-your-service-desk)

Is Jira an ITSM tool?  
[Read post](https://appfire.com/resources/blog/is-jira-an-itsm-tool)

What is knowledge management in ITSM?  
[Read post](https://appfire.com/resources/blog/what-is-knowledge-management-itsm)

How to migrate native JSM templates to Canned Responses  
[Read post](https://appfire.com/resources/blog/how-to-migrate-native-jsm-templates-to-canned-responses)